Returns & Exchanges

Returns & Exchanges

Customers are eligible to return or exchange products if they arrive damaged or unusable, provided the store is notified (through the available communication channels) within three business days of receiving the order.

Orders

• Before completing payment, customers must review all available options.
• Please read the product deion carefully before placing an order.
• Once the order is placed, modifications are not allowed. Customers may cancel the order through the website before preparation begins.
• Once the order is being processed, prepared, or a shipping label has been issued, the order cannot be canceled or returned.
• Customers may add notes in the product notes section; we will do our best to fulfill them, but they are not guaranteed.
• All available product information is listed in the deion. If you have questions or notice missing details, please contact us through our communication channels.
• The roast date is mentioned in the product deion. Orders are shipped with the same or a more recent roast date. Please note that roast dates may change daily.
• If the roast date is not mentioned, it is the customer's responsibility to inquire. If purchased without asking, any roast date is considered acceptable.
• If the order arrives incomplete or incorrect, the store is responsible. Customers are entitled to compensation or completion of the order, provided the store is notified within three business days of receiving the order.
• An order is confirmed only after payment is completed. For bank transfers, proof of payment must be provided.
• Customers must provide a clear and complete address including name, street, house number, district, and a nearby landmark. Missing information is considered an incomplete address.
• If shipping via DHL, customers must provide all details in English. Failure to do so may result in an incomplete address.

Shipping

• The store does not modify addresses and submits them to the shipping company exactly as provided by the customer.
• Orders are handed over to the shipping company within three business days.
• Delivery is made to the provided address or the nearest branch, depending on the shipping company’s service.
• Shipping time is estimated and may extend up to 15 business days after dispatch.
• Delivery time is calculated after the order is handed over to the shipping company.
• Delays caused by incomplete information are not the store’s responsibility.
• If a shipment is returned due to incomplete information, the customer bears the cost of return and reshipping. The customer must contact the store within three business days to resolve the issue. Otherwise, the store is not responsible for holding the shipment and may dispose of it.
• The store reserves the right to change the shipping provider if it benefits the order (e.g., faster delivery).
• After shipment, the customer is responsible for tracking the order with the shipping company.
• If no tracking number is received, the customer must contact the store to obtain it.
• If delays occur due to the shipping company, the store will provide compensation.
• If a shipment arrives damaged, the customer must notify the shipping company before accepting it and refuse delivery, then contact the store for compensation.
• If a shipment is received in good condition but the customer wishes to return it due to personal reasons, the customer must return it through the nearest shipping branch before compensation procedures begin.
• If the shipment is not received within the specified time, the customer must notify the store within three business days.
• Failure to contact the store within three business days waives the customer’s right to compensation.
• Failure to report any issue within three business days gives the store the right to take appropriate action regarding the shipment.